Terms & Conditions

Definitions and Interpretations

In these Conditions:- "These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Passenger and the Provider; "The Passenger" means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider; "The Provider" means Uclickidrive Ltd. T/A Arrow Fleet. "The Contract" means the contract for the provision of airport transfer services under these Conditions; "The Service" means the service of transport to or from airports (including any instalment of the service or any multiple services) which the Provider is to supply in accordance with these conditions. Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time. The headings in these Conditions are for convenience only and shall not affect their interpretation.


In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:

  • The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.
  • A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, booking with the provider via but not limited to the providers; web site (http://arrowfleet.com), via telephone, or via any representative agent.
  • The Contract will be subject to these conditions. The provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the provider’s website and will come into effect 1hour after posting.
  • No reservation submitted by the passenger shall be deemed to be accepted by the provider unless and until confirmed in writing by email telephone or otherwise by an authorised representative of the provider.
  • The specification for the services shall be those set out in the provider’s sales documentation unless varied expressly in the passenger’s reservation (if accepted by the provider). The service will only be supplied as stated in the provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued by the provider are intended as a guide only and the contents shall not be binding on the Provider.
  • The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Providers specification, which does not materially affect their performance.
  • Sub- contracting companies are not authorised to make any representations or claims concerning the service unless confirmed by the Provider in writing by email, telephone or otherwise. In entering into the Contract the Passenger acknowledges that it does not rely on, and waives any claim for beach of, any such representations, which are not so confirmed.
  • No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representations of the passenger and the provider.
  • Sales literature, price lists and other documents issued by the provider in relation to the service are subject to alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A reservation placed by the passenger may not be withdrawn cancelled or altered prior to acceptance by the provider. No contract for the offer of service shall be binding on the provider unless the provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by whichever is the earlier of:- the Providers written acceptance; delivery of the service;
  • Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of the offer, invoice or other document or information issued by the Provider shall be subject to correction without any liability on the part of the Provider. The price of the Service shall be the price listed in the Providers published price list current at the date of acceptance of the passenger’s reservation or such other price as may be agreed in writing by the provider and the passenger.
  • Where the provider has quoted a price for the service other than in accordance with the Providers published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify. The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions. The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details i.e. names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
  • Reservations made for service on the following dates will be subject to an additional surcharge of 50% on published prices: 24,25,26, December & 1 January.
  • A maximum time of 1 hour for address collections & 3 hour's for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation to be a no-show.
  • All payments that are made in any other form than cash (pounds sterling) to the Provider for the provision of service & on any confirmed reservations made with the provider directly or indirectly will result in a charge (booking fee) to the passenger of £3.00 sterling (in addition to any cash payment & or discounted price).


  • The Providers (herein known as Arrowfleet ) prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline.
  • All meets apart from airports waiting time are free for the first 5 minutes; thereafter you will be charged 40p per minute on the entire waiting time. Airports meets: 30 minutes free waiting time from the time of landing (additional free waiting time can be requested at time of booking), thereafter you will be charged 40p per minute. (There is no additional charge for flight delays). Fares quoted are flat rates. Any diversions, additional set downs or pickups by passengers will incur a minimum charge of £7.00 per diversion. Fares quoted that are not booked will have a validity of 24 hours. Uclickidrive T/A Arrow Fleet reserves the right of altering any prices without prior notification however any quote/booking confirmed by Uclickidrive T/A Arrow Fleet will remain binding.
  • Neither Uclickidrive T/A Arrow Fleet nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. Uclickidrive T/A Arrow Fleet & or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.
  • Vehicles are booked by Passengers as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger no. of passengers & luggage are available & are to be booked as required, (for luggage limitations & vehicle types and relevance view vehicles).
  • Uclickidrive T/A Arrow Fleet will not carry in its vehicles any of the following:

  • Explosives, firearms, flammables, tear gas, mace, pepper spray
  • Perishables
  • Fragile, breakable, or temperature sensitive items
  • Pets, insects, animals (other than registered Guide Dogs for the visually impaired)
  • Cash
  • Hazardous waste
  • Pressurized containers
  • Securities and negotiable papers
  • Human remains
  • Alcoholic beverages, or anything containing alcohol
  • Illegal narcotics/drugs
  • Uclickidrive T/A Arrow Fleet reserves the right to disallow additional goods at any time.
  • In the instance where an accompanied luggage is transported. You agree to defend, indemnify and hold The Uclickidrive T/A Arrow Fleet and its owners, workers, clients, agents, and driver harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys' fees, arising from or related to your acts or omissions in connection with your use of the Service and omissions in relation to Uclickidrive T/A Arrow Fleet limitations.
  • In the instance where an accompanied luggage is transported. Uclickidrive T/A Arrow Fleet will try its level best to deliver the luggage to the exact destination as booked by the passenger. If the driver is unable to obtain a signature for the receipt of luggage on such delivery. The driver is within his remit to return the luggage to our head office where storage and additional delivery costs may be incurred.


  • You can only cancel your pre-booked vehicle by phone or via email to Uclickidrive T/A Arrow Fleet.
  • For pre-paid bookings, any agreed refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 10 business days (business days being Monday to Friday).
  • There will not be any charge for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of 24 hours to the actual pick up time.
  • If the passenger missed the flight and informs us in advance either by e mail, text or via phone he/she will not be charged.

  • Cancellations which are not instructed and informed would fall under the category of ”NO SHOW” and will qualified for a charge of 100%. "Failed to meet the driver on pick up time Cancellations obtained under 24 hours are qualified for full charge.
  • No refund or obligations with regard to costs to the passengers who don’t wait for their driver and consider substitute transportation.
  • If the passenger provides us with misleading information.e,g Flight number,wrong date,address,phone number etc.
  • Customer was not available when the car arrives to the pickup point.

  • Customer or passenger leaves the pick up location without the need of informing us (our team) or perhaps Not available once the vehicle arrives to the pick-up place) without any reason whatsoever. Will regarded the trip as" NO SHOW" section
  • Airport pickup; When a passenger unable to meet the driver within the arrival hall or make contact to inform their location within 2 hours from flight landing time will be viewed as as No Show.

  • Should your flight be cancelled for some reason and you are on a journey at a later time, you can always let us know therefore we can continue to keep your booking on hold. There’s no charge due to this. If your flight is cancelled and you are clearly, certainly not travelling any longer and need to cancel your booking in this case we will impose a fee £10.00 for a single trip booking and £15.00 for a return journey booking.
  • Note: Bookings and cancellations made on the same day will incur a minimum charge of [£5.00].


  • The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the Service, if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:- act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; traffic accidents, traffic hold ups, traffic congestion; strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party); flight delays, flight cancellations; power failure or breakdown in machinery including computer systems.
  • Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
  • Except as expressly provided in these Conditions, the Provider shall not be liable to the passenger by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.
  • The Passenger undertakes to the Provider that:- the Passenger will regard as confidential the Contract and all information obtained by the Passenger relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Providers prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Passengers default; the passenger will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract.


  • No waiver by the provider of any breach of the Contract by the passenger shall be considered as a waiver of any subsequent breach of the same or any other provision.
  • If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
  • The Contract shall be governed by the laws of England & Wales.


    Please do not hesitate to contact us in writing regarding any matter relating to this Privacy Policy at:

  • Uclickidrive T/A Arrow Fleet, 207 Victoria Street, London, SW1E 5NE
  • Email: info@uclickidrive.com or info@arrowfleet.com